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Refund Policy

Removable Prosthetics Srl Via Privata Emilia-Romagna, 13
26855 Lodi Vecchio (LO), Italy
VAT number: 12570610969
Tel: +39 334 8367220
Email: info@protesicarimovibile.com

1. Right of withdrawal

In accordance with the Consumer Code (Legislative Decree 206/2005), the customer has the right to withdraw from the purchase within 14 working days of receiving the goods without having to provide any reason. The right of withdrawal does not apply to products made to measure or personalized according to the customer's specifications.

2. Return procedure

To exercise your right of withdrawal, you must send a written communication via email to info@protesicarimovibile.com indicating:

  • Customer's name and surname

  • Order number

  • Product to be returned

  • Reason for return (optional)

The customer will then receive instructions for returning the goods. Return shipping costs are the responsibility of the customer, unless otherwise specified.

3. Return conditions

Products must be returned:

  • In the same condition as received, not used or damaged.

  • In original packaging, with all accessories and documentation included.

We reserve the right to refuse the return if the conditions are not met.

4. Refund

Once the returned merchandise has been received and inspected, Protesica Rimovibile Srl will refund the product price, excluding shipping costs, within 14 business days. The refund will be made using the same payment method used by the customer at the time of purchase, unless otherwise agreed.

5. Defective or incorrect products

If you receive a defective or incorrect product, please contact Protesica Rimovibile Srl within 7 days of receiving the product. In these cases, the return shipping costs will be covered by the company, and you can choose between a replacement or a full refund.

6. Contacts

For any questions or concerns regarding our refund policy, please contact us at the following addresses:

Removable Prosthetics Srl
Via Privata Emilia-Romagna, 13,
26855 Lodi Vecchio (LO), Italy
Tel: +39 334 8367220
Email: info@protesicarimovibile.com

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